Well,
what can I say? I had an unpleasant suprise in March (2011) when
I retrieved my battery (and charger) from the shelf in the basement
where I stored it over the winter. I put it in to charge before
using it the first time and the light turned to green within
an hour. I thought it must have been because I had charged it
before storing it and WOW. But then I took it out and put it
in the trimmer and the power lasted for about 4 minutes. OUCH.
OK, I thought, give it another chance, could be just a fluke.
So I put it in to charge the next day and again the green light
came on before an hour (this is a 3-5 hour charger). Hmmm. Took
it out and once again, 4 minutes of power. This was bad.
So, I called WORX and waited about 20 minutes on hold. The recording
told me to go to the website and see if the answer was there,
so I did that while I waited. But the URL they gave did not go
anywhere. So I searched the website and finally found a place
to send an email via a form to get help. I had just sent it (with
the information I provided above) when I was finally connected
to a representative.
Long story shorter... they have had some defective batteries.
Mine was obviously one of those. They sent me a replacement and
asked me to return the bad one (no charge, no shipping charges
either direction). They also said they have changed manufacturers
of their batteries and this one should be superior to even the
previous undefective ones.
The new one came about a week later and I have used it just
about every day for the last month (or so). It is consistently
providing power for at least 30 minutes. Once I get through the
really heavy grass/weeds that grew up while I was waiting for
the new battery; I think it will go back to the 45 minutes I
was used to before.
Am I satisfied with the results? You Betcha! Congrats WORX,
you made good! I'm even going to purchase a second battery so
I can get a bit more done each day.
